Our goal is 100% customer satisfaction
Online Return policy
If you are not satisfied with any of the items, you can return your purchase within 30 days for a full refund. This only applies to web orders.
Shipping costs will not be refunded.
How to return?
- Pack your items in their original packaging.
- Complete the return form that was included with the order and insert it into the package.
- You can use any postal service for the return.
- Recommended to ask for proof of postage as the parcel remains the customer's responsibility until it arrives at the 66°Norths warehouse, and mark the parcel as 'returned goods' to avoid being charged any duties.
- Send us the package. Address is in the return form.
When will I be refunded?
When we receive the package we will refund the value of the goods returned. This only applies to web orders.
After receiving your return, it generally takes between 5-10 days for you to receive your refund. After processing the refund you will receive a confirmation email.
We are unable to offer an exchange facility.
Terms and conditions
- Items must be returned as they came ( no damage, etc.)
- Labels must be attached
- Shipping costs are not refunded.
Return policy in our stores
We offer store credit or exchange on unworn items within 30 days of purchase on presentation of a receipt. Unless an item is faulty, we do not give refunds. All sale items, exchanges, and swimwear are final.
Faulty or incorrect item received
If you receive a damaged or defective item, please contact our Customer Service Department by phone (+354) 535 6600 or by e-mail at firstname.lastname@example.org