Our goal is 100% customer satisfaction
Online return policy
If you are not satisfied with any of the items, you can return your purchase for free within 30 days for a full refund. This only applies to web orders.
Shipping costs will not be refunded.
Free return - two options
To return items for free you have two options, you can either drop by our store in London or send us an email at firstname.lastname@example.org for further information on how to send back the items you would like to return and receive your return label.
How to return?
- Drop by our store at 100 Regent Street or send us an email at email@example.com for further information.
- Pack your items in their original packaging.
- Complete the return form that was included with the order and insert it into the package.
When will I be refunded?
When we receive the package we will refund the value of the goods returned. This only applies to web orders.
After receiving your return, it generally takes between 5-10 days for you to receive your refund. After processing the refund you will receive a confirmation email.
Please note that by returning items by post you will not be able to exchange the items but you will receive a refund. If you would like to exchange an item you can visit our store in London at 100 Regent Street.
Terms and conditions
- Items must be returned as they came ( no damage, etc.)
- Labels must be attached
- Shipping costs are not refunded.
Return policy in our stores
We offer store credit or exchange on unworn items within 30 days of purchase on presentation of a receipt. Unless an item is faulty, we do not give refunds. All sale items and exchanges are final.
Faulty or incorrect item received
If you receive a damaged or defective item, please contact our Customer Service Department by phone (+354) 535 6600 or by e-mail at firstname.lastname@example.org