Our goal is 100% customer satisfaction

Online return policy

If you are not satisfied with any of the items, you can return your purchase for free* within 30 days for a full refund. This only applies to web orders.
*Free returns do not apply to sale items 
Shipping costs will not be refunded.

How to return?

In store:

  • Drop by our store at 100 Regent Street or send us an email at for further information.

By post:

  • Pack your items in their original packaging.
  • Complete the return form that was included with the order and insert it into the package.
  • For a free return label, please contact customer service at (this does not apply to sale items).
  • If you're covering the postage costs yourself, we advise obtaining a tracking number
When will I be refunded?

When we receive the package we will refund the value of the goods returned. This only applies to web orders.
After receiving your return, it generally takes between 5-10 days for you to receive your refund. After processing the refund you will receive a confirmation email.


Please note that by returning items by post you will not be able to exchange the items but you will receive a refund. If you would like to exchange an item you can visit our store in London at 100 Regent Street.

Terms and conditions
  • Items must be returned as they came (no damage, etc.)
  • Labels must be attached
  • Shipping costs are not refunded.
Return policy in our stores

We offer store credit or exchange on unworn items within 30 days of purchase on presentation of a receipt. Unless an item is faulty, we do not give refunds. All sale items and exchanges are final.

Faulty or incorrect items received

If you receive a damaged or defective item, please contact our Customer Service Department by phone (+354) 535 6600 or by e-mail at