Our goal is 100% customer satisfaction
If you are not satisfied with any of the items, you can return your purchase for free within 30 days for a full refund. This only applies to web orders.
How to return
1. Pack your items in their original packaging.
2. Complete the return form that was included with the order and insert it into the package.
3. Attach the pre-paid DHL shipping label to the outside of the package.
4. Send us the package.
You have two options for sending the package to us
1. Drop off at a DHL Service point
Find your nearest DHL drop off point at https://locator.dhl.com
2. Schedule a pickup with DHL
To schedule a pickup to your address, visit https://mydhl.express.dhl
If your prepaid label is missing
Contact customer service with your order number (XX-XXXX-XXXXXXXX) via the form below.
When will I be refunded?
Refunds are issued within 5 - 10 working days upon receipt. If you have not received a refund within ten days from shipping, please contact us on via the form below.
We currently do not offer exchanges online.
Terms and conditions
- Items must be returned as they came (no damage, etc.)
- Labels must be attached
- Shipping costs are not refunded
Return policy in our stores
If for any reason you are not satisfied with the items purchased, you can exchange your purchase or return the items within 30 days for a full refund. Items must be unused with original tags, and proof of purchase must be provided. Refunds are exclusively processed via the original payment method, same card or cash, and at the same store where the items were purchased. The same conditions apply to store credit and exchange. No refund is issued for outlet products.